Design and implement scalable Jira and Jira Service Management environments, with a focus on workflow architecture, governance, and automation-driven operational improvement. Lead end-to-end configuration across workflows, issue types, field schemes, permission models, Jira Assets schemas, and cross-project governance structures for complex, multi-team environments. Build Python-based integrations and API-driven services to synchronize Jira with external platforms, and author Jira Automation and ScriptRunner solutions to reduce manual effort and improve SLA visibility.
Delivered enterprise automation and workflow solutions across multiple client environments, designing structured system configurations aligned to operational requirements. Developed dynamic form logic and rule-based process automation using JavaScript, and built data integration pipelines with PowerShell and SQL stored procedures to ensure reliable synchronization across connected systems. Managed 4–7 concurrent client implementations per quarter, balancing configuration, validation, documentation, and production support.
Designed and delivered client-specific reporting and automation solutions, translating business requirements into structured, data-driven system configurations. Developed custom reporting logic and calculated fields using JavaScript to surface operational data as actionable dashboards and stakeholder insights. Collaborated directly with clients to refine system logic, validate data accuracy, and deliver maintainable solutions across multiple concurrent implementations.
Taught foundational programming concepts in Python, JavaScript, and Scratch through project-based instruction in one-on-one and small group settings. Developed structured lesson plans and hands-on exercises tailored to individual learning goals, and produced tutorial content and interactive workshops focused on problem-solving, debugging, and core programming principles.
Developed and implemented a visual progress monitoring feature for medical testing software, improving real-time experiment visibility and decision support. Collaborated within a small development team using C#, Visual Studio, and Git, contributing to debugging, feature refinement, and code quality improvements in a production environment.
Provided Tier 1 and Tier 2 technical support for a campus of ~2,500 students, faculty, and staff, managing incidents and service requests through a centralized ticketing system. Coordinated triage, prioritization, and resolution workflows to maintain service reliability, and mentored student technicians on troubleshooting methodologies and escalation best practices.
2024
Focus: Computer Science
2021
Focus: Computer Science
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